Refund & Cancellation Policy | CarOrbit Technologies

CarOrbit Technologies operates a transparent digital wallet system for commercial and individual transactions. This policy outlines our strict rules regarding top-ups, cancellations, technical failures, and chargeback disputes.

1. Standard Non-Refundable Policy

CarOrbit operates primarily on a "Pay-As-You-Go" digital wallet model. Once funds are successfully loaded into your CarOrbit Wallet via our payment gateway, they are converted into platform credits.

No Bank Transfers: Wallet credits cannot be transferred back to a bank account, credit card, or withdrawn as cash under any circumstances.
Digital Goods Delivery: The moment you use your wallet credits to "unlock" a lead or contact, the digital service is considered fully delivered. These deductions are strictly non-refundable, regardless of the physical outcome of the transaction.

2. Technical Failures & Double Deductions

We employ advanced "Saga Pattern" transaction reversals to protect your money from server crashes. However, if you experience a technical failure, network timeout, or double deduction during a payment:

Please contact our support team with your Transaction ID. If our logs confirm that your bank was charged but the platform wallet was not credited, a full refund will be automatically processed to your original payment method within 5-7 business days.

3. Chargeback & Dispute Abuse Penalty

Filing a false or fraudulent chargeback with your bank or credit card company after utilizing our platform services is considered theft of service.

If our payment gateway reports a chargeback dispute initiated by you, your CarOrbit account and wallet will be automatically and permanently frozen pending investigation.
CarOrbit Technologies reserves the right to present system audit logs (including your IP address, device footprint, and lead unlock timestamps) to your bank or legal authorities to contest fraudulent disputes.

4. Subscription Cancellations

If you are subscribed to any recurring premium plans or dealer packages, you may cancel your subscription at any time through your dashboard settings. Cancellation will prevent future billing, but we do not provide prorated refunds for the remainder of the current billing cycle. You will continue to have access to the premium features until the end of your current cycle.

5. Contact & Support

For any genuine payment discrepancies or refund requests related to technical failures, please reach out to our dedicated billing support or contact our Grievance Officer:

Email: grievance@carorbit.in